What should I do if the information listed for me is incorrect?
Please contact the provider of your health check directly and request your details are updated.
How do i print a copy of my report?
Click on the print button. If you are using a mobile device then this must have the ability to connect to a printer.
How can I send my report to someone else?
After you have validated your login and accessed your report, you will be able to download or print it. You are free to share this as you wish, however we would advise against sending personal health data electronically unless you are doing so using an encrypted method of transfer.
I've forgotten the email address I provided during my health check, what should I do?
Please contact your health check provider directly and request that they change your contact details.
Is it safe to use the unique key web link address(URL) in different devices/ browsers?
Yes. This unique code is not limited to specific devices or internet browsers.
Are the lifestyle services free to access?
Across the country, these services are run and managed by your local organisations. Conditions of access will depend on which services you are interested in, however they are generally free to use.
What should I do if an invalid email address was entered and a notification of 'Records not found' appears?
If you can't log into My Well Record® with your email address, please contact your health check provider directly to ensure the correct email address has been used.
How long will my report be available here?
This will depend on the data processing arrangements in place with your health check provider. It is a good idea to use My Well Record® to save a permanent PDF copy of your report.
Who do I contact if I have questions relating to my health check results?
Please contact your health check provider directly, or discuss this with your GP. If the provide that gave you your health check was set up to transfer health check results to GP practices, your GP should have received a copy of your report.
How many times can I request a one-time code?
There is no limit to the number of times you can request a one time code but it will only be needed once per device/browser.
Who should I contact if I have a query about the results of my recent health check?
please contact your health check provider directly. if your results were transferred to your gp, they will also received a copy of your report. if this is the case, you can also discuss your results with them.
Will my GP have access to this information?
Depending on the organisation that performed your health check, your GP might have received a a full report of your health check. You should have been advised of this at your health check.
What happens when a unique key is entered incorrectly?
If you don't use the correct unique key to confirm your identity, you won't be able to access your report. If you need the unique key again, contact your health check provider.
Can I choose to receive my one-time code as a text or notification on my mobile phone rather than by email?
Only email validation can be used to confirm your identity and to ensure your My Well Record® is private to you.
How long will my one-time code be valid for?
One-time codes are valid for 15 minutes after they are sent to your email. You can always request a new one if this time runs out.
How do I delete my report from this website?
Your right to be forgotten is important, so if you wish to have your report and details removed then please contact your health check provider directly with your request.
The links in my health report don't go anywhere, what do I do?
Your health check provider is responsible for the availability of the services available via the links. Please contact your health check provider directly if the links are no longer valid.
I am trying to copy my report's website link (URL) into a different browser. do I need to follow the validation steps again?
Yes, validation will be needed on each browser or computer that you sign in to My Well Record® on.
I have logged in successfully, but I can't open my report from the list?
Please contact your health check provider so they can check if all your information has saved successfully.
Has anyone else got access to my health report on this website?
Your My Well Record® is only available to you and to the people that you give your unique key and details to.
What should I do if I don't receive my one-time code by email?
Please check your junk/spam folder. Otherwise, contact your health check provider directly to confirm that the correct email address has been entered.
What should I do if the validation details I use don't give me access to my reports?
Please contact your health check provider directly. They may be able to check the details you provided and/or provide a new unique key.
Is this report linked to my NHS App?
Not yet, but there are plans for this functionality to be included in a future version.
What should I do if I want to change my email address or phone number to view my reports?
Please contact your health check provider directly to change your contact details.
How do I change my email address after validation?
Please contact the provider of your health check directly so that they can change your details and send you a new email.
Why do I see a notification stating 'Records not found' when i have entered my email address correctly?
Please check with your health check provider that your heath check is still available and valid.
Can I request for a new unique key to navigate to my portal?
Please contact your health check provider directly. They should be able to trigger a new unique key.
